Please contact us within 7 days of receiving your order. If 7 days have passed since receiving your order and you have not made contact with us, unfortunately we can’t offer you a refund or exchange. We only replace items which are defective. Contact us at firstname.lastname@example.org and send your item to: PO Box 8308, Kooringal, New South Wales 2650, Australia.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded/exchanged, unfortunately sale items cannot be refunded/exchanged.
Gift cards cannot be refunded or exchanged for cash.
We do not refund for incorrect sizing. We do offer exchanges for incorrect sizing, however this is subject to size availability. Please remember you are responsible for all shipping costs. Please read sizing chart and instructions thoroughly and carefully before purchasing.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 8308, Kooringal, New South Wales 2650, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.